From the Managing Director’s Desk

At Wizard Group, we have harnessed our domain expertise of 11 years to shape an organization whose sole focus is to become a trusted Business Enabling Solutions provider and a Business Process Management partner for our esteemed clients.

We have developed and streamlined every segment of our process, which includes – maintaining the highest standards of integrity, finding the right people, training & mentoring them, documenting learning and delivering consistent results. We assist our clients in improving their end-customer’s satisfaction through innovation, differentiation, greater competitiveness and superlative performance.

At Wizard Group, we have prospered over the years because of our focus and emphasis on two things –needs of our client and driving results for them. This focus will continue to drive us towards evolving the customer experience journey for our partners and also make us a symbiotic association for future value delivery solutions.

As we stand at the crossroads of change, we reiterate our commitment towards our customers - we will always continue to improve on our experience, services, process and team oriented development to make our clients competitive and triumphant in their industries.

Your’s in success and growth
S. Banthia

Wizard Group

About Us

Wizard Group is an international Business Enabling company based in India with subsidiaries in US, UK, and Australia. Our result-driven ethos stems from more than 11 years of experience and a successful record of servicing various verticals as a top line contributing business partner.

Wizard Group has its very own Telecom offshore and onshore centers and we have delivered significant results in areas starting from data processing, customer acquisition and engagement, to sales and much more.

The company focuses on integrated end-to-end service transmigration and delivery of result-oriented benefits to our clients through reduced costs, value added delivery, ongoing productivity improvements, and process optimization.

We offer a comprehensive suite of business enablement and management services through extensive domain knowledge. This is delivered by innovative systems and processes, skilled manpower, state of the art infrastructure and leading-edge technology that is secured by the latest data protection systems.

Our commitment to success and our strong focus on Telecommunications, Banking and Financial Services, Insurance, Healthcare, Digital Marketing verticals has enabled us to extend business benefits beyond just cost arbitrage. We partner with our clients to drive business improvements across processes, improving revenues, optimizing cash flows and enhancing capital utilization. All this maximizes customer satisfaction, and hones competitive advantage for our clients.

About Wizard Group

Our Pillars

It is our values which help us drive our objectives and provide us with guidelines to achieve meaningful results. They are also our guideposts to define behavior in our dealings with each other, our clients and the communities in which we operate. Only by maintaining this shared focus do we, as individuals, can become a successful team, and Wizard Group achieves its full potential.

Integrity: We strongly believe in open honest and fair relationships with each other, our customers and business partners. We believe this is the only way to do business.

Leadership: We continuously strive to 'do the right thing' in support of our clients, fellow employees and all of our stakeholders. We will lead by example and challenge set standards to raise the bar for others to follow.

People: We respect our employees and value their contributions. We are dedicated to creating a work environment that is professionally challenging and personally rewarding. We believe in teamwork, and as a team, delivering exceptional results to our clients and their customers. We are committed to the professional development of each person as they progress through their career at Wizard Group.

Clients: At Wizard Group, we help clients achieve their desired business outcomes. They are redefining customer service and sales journeys while increasing incremental conversions and revenue, reducing customer effort and elevating customer satisfaction.

Entrepreneurial Spirit: We foster innovation and will take personal risks to improve our service offerings. We will continuously strive to be the best in order to earn and securely maintain our leadership position as a premier service delivery partner for all our clients.

our pillars

Our People

"Talented, energetic people with the passion to outperform and make an impact in your business"

This is the inspiration and key to our success. We pride ourselves on the quality of the teams that work here. Delivering a high quality customer experience across all channels - voiced & non-voiced - is of utmost importance to us. We do this by focusing our attention on the most important asset of our organization - people. Wizard Group is a people-centric organization that regards employees not only as an integral part the whole process but as one of our major business resources too. We carefully recruit a diverse, well-educated and highly skilled workforce that leads to a unique working environment of - cultural diversity - a necessity in our approach to help accomplish our global projects. We possess some of the best talents in the industry and adopt a holistic approach to people management that covers the entire employee lifecycle. The focus is on attracting the right talent, aligning, developing and caring for employees through people-centric initiatives. This then, is the force that powers Wizard Group onward. The focus of our management lies in mobilizing every ounce of intelligence in the organization and pulling together the intellectual resources of all employees, in the service delivery of the company.

our people

Our Vision

At Wizard Group, our policy comprises of nine core principles:

Hire the right attitude

We always consider character traits before skills: we value energy – and the ability to energize others – common sense and shrewdness, people who get the job done and show real passion.

Provide robust objectives

Everyone has his or her role within the business. We make sure we each have clear objectives that will take the company towards its Vision.

Emancipate people to think smart and be bold to deliver substantial company growth

We encourage discourse and ask for feedback from colleagues and clients. We give responsibility for implementing change and reward results and good risk-taking. We promote a no blame culture. We challenge the status quo.

Foster a superlative environment

At Wizard Group we promote excellence, fun, honesty, transparency, respect and opportunities for everyone. We reward results. We have a great office and great benefits: fun social events, training opportunities, honest appraisals. It’s an environment that supports and inspires people to exceed expectations.

Gratify Clients

We provide excellent service and excellent products. We cultivate the valuable relationships and look to surprise them in the best possible way.

Maximize value for every customer

We always look to add value for our customers with great content, newsletters and introductions, giving them reasons to come back. We always challenge the status quo, and seek out new opportunities.

Relentlessly improve the efficiency of the business

We build systems and processes, and relentlessly seek out inefficiencies and remove them. Similarly, we relentlessly seek out efficiency and opportunities to implement them.

Passionately pursue sustainable growth opportunities

We’re always looking to broaden our traffic sources. We develop long-term partnerships. We buy and build strong naturally-ranking websites that add value to our customers. We nurture and grow existing databases.

our vision