Business Process Services
In general, the Business Process Services is defined as the process of handling business activities on behalf of your company or business by hiring another company.
Wizard Group reliance on the latest business process services technologies and industry proven strategies helps in easing the business process. Our inbound call center services will help businesses in refining the customer communication by resolving issues & disputes along with offering various customer oriented feedbacks. We offer cross-industry based solutions which can easily meet the functional requirement of any specific industry. Furthermore our BPS services are scalable and adaptive in nature which means it can be transformed as per the changing needs of your businesses with ease and grace.
Our BPS services will create a competitive advantage through carefully improving the organizational agility. Our esteemed services will help businesses in decreasing the operational costs, boosting the revenue & efficiency of the organization as a whole.
We specialize in the following inbound services:
- Telesales / Upsell
Wizard Group provides excellent telesales services for managing business’ business to business (B2B) and business to consumer (B2C) telesales programs. Our telesales agents are well chosen with high skillsets and each agent is trained to meet expectations of clients. We have agents who can identify the right opportunity to convert leads into prospects, convert prospects into customers, and convert inquiry/service calls to sales transactions.
To achieve success in telesales, Wizard Group monitors the response rates very closely. The managers make the necessary adjustments in the telesales programs to achieve the desired results in a short time. Our telesales department uses predictive dialers and also comes up with exciting offers that make prospects respond frequently. Wizard Group offers you detailed reporting and dedicated management for the telesales programs.
- Order taking
Order taking is an inbound BPO process that requires 100% precision and competence, and Wizard Group fit the purpose perfectly. Trusting us with order taking service means that you do not have to miss any customer calls. We provide customized and scalable order taking service round the clock to meet the business requirements of the customers.
We have high end technology and flexible working force that makes handling high call volumes with a personal touch possible. Our order taking services are efficient enough to ensure that the right products reach intended recipients within the stipulated delivery time.
- Customer Care/Service
At Wizard Group we develop special training programs so that our customer service representatives can take calls from customers promptly and resolve their issues regarding products/services of clients. The agents offer superior quality customer service over the phone in Wizard Group voice processes and are skilled to offer cost effective solutions in a short time.
- Customer Loyalty
Wizard Group understands that customer loyalty programs are necessary for the excellence of businesses/companies. We emphasize on the design of business products and also the operational execution of the businesses. We devise several strategies for enabling customers to be loyal to businesses and keep making repeat purchases.
- Technical Help Desk
Wizard Group provides technical and product support programs for its customers throughout various industries.
We work closely with our clients to design programs and knowledge management tools with logical call flows that can effectively handle your customers' inquiries.
For clients who don't have knowledge databases internally, we have extensive experience in building applications and knowledge bases to serve as the primary diagnostic tools for the call resolution process.
There are extensive branching logic and decision trees built into the application process to assess your customers' issues and offer the proper resolution.
- Chat and Email Support
Wizard Group very well understands that it is crucial to provide customers the liberty to access customer service through the channel most convenient for them. Apart from the telephone, customer service is also offered through live chat and email. Our highly skilled customer service representatives offer support to customers through live chat and email for enhancing business’ productivity levels, customer retention, conversion rates, and increase growth in businesses.
Our chat support customer service operations include features like collaborative co-browsing, knowledge based integration, and navigational features to enable customers navigate through customer care offerings.
We also offer email support customer service operations as a primary means for customer relationship management and data transmission. Our services are reliable for quality assistance and we can control scale with complexity.
Outbound Call Centers are involved with processes that sell either a particular product / service. They are usually dependent on their teams of telemarketers to get the product / services message across to the prospective customer, in order to get him / her interested enough to purchase on the spot.
Wizard Group specializes in outbound call center services and offers a wide-array of call center and BPO solutions to help you increase revenue, reduce costs, increase operational efficiencies, and better delight your customers.
We specialize in the following Outbound services:
- Tele Marketing and new Customer acquisition
At the core of our customer, acquisition environment is providing a quality customer service experience and gaining the consumer's confidence. The interaction generally begins with answering consumer questions regarding product information, product choices, cost, and availability. The middle and latter end of the call is dedicated toward an eventual sale (including up-sells and/or cross-sells) after the consumer's questions have been answered and they have been put at ease.
Wizard Group believes that what differentiates our sales efforts from other sales organizations is our training. Our sales training focuses on developing expertise on the product/service and the sales process. In an integrated fashion, we train our agents in such a way to become product experts by understanding the sales process. We limit the initial scope of the effort to a manageable level, and then rehearse the process repeatedly.
- Lead Generation
Business Lead Generation service simply refers to the creation or generation of potential customer interest in a product or service. A lead can be generated for diverse purposes – selling, awareness, list building, research or even opinion polls. It is considered one of the most effective methods to gain prospective customers. The concept in not new, however, the approach is brand new today.
- Reduced cost of sales
- More sales volumes
- Increased profits
- Enhanced awareness of your product or service within your targeted market
- Seamless representation of your services, products and company
- Updated global prospect database
- Reliable intelligence
- Leverage sales team time
- Scalability to retract or expand size of lead qualification or lead generation
- Appointment Setting
At Wizard Group we do the appointment setting and appointment reminders for your companies, businesses and organizations. We have vast experience and skillsets required for taking your leads and making the calls, as well as for setting the sales appointments and conducting the follow-up reminders. Through effective campaigns, we provide qualified prospects to your business and sales employees.
We are reputed for our highly successful generation of leads into appointments that are secured. We also offer customized strategies depending on the needs of business’ products/services. We are also responsible for real-time appointment cancellations as well as well as rescheduling.
Wizard Group offers a range of market research and survey services for helping businesses in collection of market intelligence, measure interest of consumers in product/service offerings, and gain actionable feedback at reasonable rates. Our research is based on purchase situations, demographics, as well as usage situations. We offer survey services that present simple questionnaires to consumers so that they are interested in answering.
- Subscription & Renewal Sales
Data Processing And Management
We offer excellent data processing and management services at affordable rates. With a team of data entry specialists, we are able to perform error-free data management services. Our Data processing and management service includes:
- Data Maintenance
- Data Entry
- Data Processing
- Data Conversion
- Data Mining
- Data Cleansing
- New Database Creation
Save tremendous amount of time and money, by outsourcing your Data processing and management services to us.